SHIPPING & DELIVERY
SHIPPING COSTS
Nationwide Urban (overnight) - $8
Nationwide Rural (2-Day) - $12
Please enjoy free shipping for all orders over $200.
Same day Click & Collect - Free
Additional charges may apply.
We ship all of our parcels by the fastest option available with NZ Post (overnight urban / 2-Day rural).
NZ Post advises that this is a target delivery time, and is not guaranteed. It all depends on your local depot and local driver availability, and is unfortunately beyond our control. Please also allow for 1 day processing time in store. For more information, please see Processing & Delivery Times below.
Our online store currently does not support international delivery, but we are able to help with this on a case-by-case basis. Please contact us directly for a shipping quote for delivery to Australia.
**PLEASE NOTE - NZ Post will NEVER ask for payment over a text or email for delivery, taxes, advance fees, etc.
If you receive an unscrupulous text claiming to be NZ Post, please delete it immediately and do not click on any links. Please visit the NZ Post Security Centre for a list of all known phishing scams currently circulating.
PROCESSING & DELIVERY TIMES
We aim for all our click & collect orders to allow same-day pickup. You will receive an email notification when your item(s) are ready to collect. If you are unsure or need an urgent pick-up, please call us on 09 238 9345.
All of our parcels are sent using Overnight Standard (2-Day rural) by NZ Post.
Please allow 1 working day for dispatch, and a further 1-3 days for delivery.
Our courier collects from us once daily, Monday-Friday.
During the holiday season please be aware delivery may be delayed due to increased pressure on the postal system. This is unfortunately beyond our control.
Orders placed on weekends and public holidays will be dispatched on the next working day.
ORDER TRACKING
You should receive an automated email with your tracking number and link once your order has been picked up. Sadly these sometimes gets filtered as spam emails, so please check there if you have not received it!
If you have any issues with the tracking of your order, cannot find your tracking number, or have not received your parcel within 4 working days, feel free to contact us with your order number and a member of our friendly team will be happy to assist you.
STOCK AVAILABILITY
We actively make sure our available stock is as accurate as possible. However, on very rare occasions, either due to human or technical error, we find an item that is displaying incorrectly online.
Should this extremely unfortunate instance occur, we guarantee we will do everything in our power to fulfill your order. Or, if this proves impossible, we will fully refund you and offer our humblest apologies for the inconvenience.
Should you have any issues with any items in your cart, please don’t hesitate to contact us! We are always here and ready to help.